Customer Experience Representative | Makati
MedGrocer
Date: 2 weeks ago
City: Manila
Contract type: Full time
MedGrocer partners with numerous pharma companies and employers to enhance the health of over one million Filipinos annually through our medicine programs, telehealth services, and onsite medical staff.
The Customer Experience Representative assists patients to help them understand their health benefits and manage their medical needs by handling both inbound and outbound calls. You'll work with various teams to ensure a seamless patient experience while achieving performance goals.
Key Responsibilities
The Customer Experience Representative assists patients to help them understand their health benefits and manage their medical needs by handling both inbound and outbound calls. You'll work with various teams to ensure a seamless patient experience while achieving performance goals.
Key Responsibilities
- Take inbound and outbound calls for patients to follow up on their medical needs, explain health benefits, and any other related inquiries
- Educate patients about their health benefits and program requirements
- Facilitate patient enrollment, appointment scheduling, and follow-ups for health reminders
- Resolve patient concerns in a timely manner and respond promptly to patient inquiries
- Coordinate with various teams and relevant stakeholders to accommodate patient requests
- Input all patient data and maintain accurate patient records
- HMO for employees
- Paid leaves
- Medicine coupons
- Opportunities for promotion and performance bonuses
- 13th month pay
- Progress: To work on projects that involve coordinating with different teams in a dynamic health tech environment, which would allow you to develop your communication and organizational skills.
- Purpose: To design and implement an impact in the digitally enabled platform to provide holistic patient programs and essential health services, such as discounted medicines, replenishments, and doctor consultations.
- People: To both work and have fun with a group of supportive, dynamic, and passionate individuals from diverse backgrounds, from whom you will learn from and create bonds with
- Knowledge in data entry/encoding (Microsoft Excel, Google Sheets, etc.) and relevant computer applications
- Preferably has experience in high-volume calling
- Can communicate program details clearly in English or Tagalog
- Able to work onsite in Makati
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