Customer Experience Officer | Makati

MedGrocer's digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

The Customer Experience Officer drives our company's growth by leading the efforts to create exceptional patient interactions, making sure their experience is filled with care and efficiency.

Key Responsibilities

• Manage day-to-day operations relating to order processing and customer service
• Handle patient concerns and coordinate with various teams to address patient requests
• Generate and analyze daily, monthly, and ad hoc reports and present to internal and external parties
• Establish relationships with clients
• Manage team escalations and work plans, audit work, and provide learning and growth opportunities
• Collaborate with other MedGrocer teams (e.g. IT) to drive product, system, and process development projects
• Evaluate and design initiatives to improve patient health outcomes and customer experience
• Implement, monitor, and scale proposed initiatives
  
  

Perks And Benefits

• HMO for employees
• Paid leaves
• Medicine coupons
• Opportunities for promotion and performance bonuses
• 13th month pay
  
  

Minimum Qualifications

• 2-4 years leading teams, handling difficult customer escalations, creating and implementing processes, and foreseeing and solving possible concerns;
• Preferably with experience working in the healthcare industry, but not required;
• Must work onsite in Makati