CUSTOMER EXPERIENCE HEAD
Bank of the Philippine Islands (BPI)
Date: 1 week ago
City: Manila
Contract type: Full time
Job Purpose
To strategically lead and oversee the development and execution of comprehensive customer experience strategies to drive client satisfaction, loyalty, and business growth of the business
2.2 Establish and maintain strong relationships with senior leadership, cross-functional teams, and external partners to drive collaboration and alignment on customer experience priorities
2.3 Drive the design and implementation of customer journey maps, ensuring a deep understanding of client needs, pain points, and opportunities for improvement at every touchpoint.
2.4 Drive innovation and adoption of emerging technologies and best practices to enhance the customer experience, including CRM systems, data analytics tools, and digital platforms.
2.5 Serve as a key advocate for clients within the organization, acting as a point of escalation for complex issues or complaints and ensuring timely resolution and follow-up.
2.6 Drive continuous improvement by seeking opportunities to innovate and improve customer experience based on feedback, market trends, and best practices
2.7 Lead a team of customer experience professionals providing guidance, coaching, and support to ensure alignment with strategic goals and effective execution of initiatives.
To strategically lead and oversee the development and execution of comprehensive customer experience strategies to drive client satisfaction, loyalty, and business growth of the business
- Main Accountabilities
2.2 Establish and maintain strong relationships with senior leadership, cross-functional teams, and external partners to drive collaboration and alignment on customer experience priorities
2.3 Drive the design and implementation of customer journey maps, ensuring a deep understanding of client needs, pain points, and opportunities for improvement at every touchpoint.
2.4 Drive innovation and adoption of emerging technologies and best practices to enhance the customer experience, including CRM systems, data analytics tools, and digital platforms.
2.5 Serve as a key advocate for clients within the organization, acting as a point of escalation for complex issues or complaints and ensuring timely resolution and follow-up.
2.6 Drive continuous improvement by seeking opportunities to innovate and improve customer experience based on feedback, market trends, and best practices
2.7 Lead a team of customer experience professionals providing guidance, coaching, and support to ensure alignment with strategic goals and effective execution of initiatives.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Supply Chain Assistant
Maschinen & Technik, Inc.,
Manila
₱216,000
-
₱240,000
per year
1 week ago
Mashinen and Technik, Inc.The RoleJob Responsibilities Handle import and domestic logistic operations, including documentation, customs compliance, and shipping arrangements with timely updates. Ensuring compliance with international trade regulations and managing relationships with overseas partners. Monitor the delivery of goods and evaluate supplier performance. Manage RFQs for shipments, negotiate rates, and validate courier invoices. Ensuring compliance with laws and regulations regarding...
HR Professional
Partners Group,
Manila
1 week ago
What it's about
Professional in an entry-level role focused on optimizing HR processes and tasks related to employee lifecycle, ensuring top-notch efficiency and employee satisfaction.
Support the daily operations of HR, including administering and managing operational processes related to systems, documentation and reporting.
Use HR databases to review and input information on employee movements, such as, new hire, transfers and...
Business Manager, Philippines & Pakistan
Embecta,
Manila
1 week ago
embecta is a global diabetes care company that is leveraging its 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of more than 2,000 employees around the globe. For more information, visit
embecta.com
or follow our social channels on
LinkedIn
,
Facebook
,
Instagram
and
X
....
