Customer Experience Agent - Davao
Alorica
Date: 1 day ago
City: Davao
Contract type: Full time
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Job Summary
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
Job Requirements
Minimum Education and Experience:
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Job Summary
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
Job Requirements
Minimum Education and Experience:
- High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
- Customer service experience
- Phone related customer service
- Familiarity with Microsoft Windows, Word, and Excel applications
- May require client specific bilingual language requirement, as necessary
- Knowledge of product/procedures
- Ability to use phone and computer systems
- Customer service skills
- Strong interpersonal skills
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Patience/empathetic
- Mental Acuity
- Conversational
- Confident/Assertive
- Demonstrate a positive attitude
- Constant work performed in a climate controlled, call-center environment
- Constant usage of phone and computer systems
- Constant sedentary work
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Relationship Manager (Davao)
Manulife,
Davao
1 week ago
The Agency Relationship Manager is responsible for driving growth and development within the agency by focusing on Agency performance management for both Advisors and Leaders. The role also involves close collaboration with the specialists, Advisor/Leader Development SMT in making sure that the FAs and ALs in their respective teams are achieving the minimum Agency performance standards.The Agency Relationship Manager plays...
Accounts Receivable Specialist - Davao (Hybrid)
Snapscale,
Davao
2 weeks ago
Overview:Snapscale is seeking a highly detail-oriented and proactive Accounts Receivable Specialist to manage the end-to-end billing and accounts receivable process. This role is responsible for reviewing billable hours, preparing and issuing client invoices, managing commission computations and payments, and ensuring the timely collection of client and insurance accounts. The successful candidate will demonstrate strong analytical skills, effective communication, and the...
Web Designer - Remote
Snapscale,
Davao
2 weeks ago
Overview: We are seeking a creative Web Designer with a strong understanding of lead generation and marketing strategy to collaborate with our internal web and marketing teams. This role focuses on designing, developing, and maintaining high-converting websites, landing pages, and squeeze pages. The ideal candidate creates intuitive, engaging, and conversion-driven web experiences, can execute from high-level briefs, maintain brand consistency,...