Customer Development Manager (North Mindanao)

Kenvue Is Currently Recruiting For a

Customer Development Manager (North Mindanao))

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role Reports To

Manager

Location:

Asia Pacific, Philippines, Northern Mindanao, Misamis Oriental

Work Location:

Hybrid

What You Will Do

The Customer Development Manager is responsible for managing accounts under General Trade Direct & Wholesale for North Mindanao, particularly CDO, Zamboanga, Ozamiz and Caraga areas. He/She will lead customer engagement with key accounts in the assigned areas and connect with stakeholders in the field to meet business objectives and key results (OKR) reviews. He/She will review results against forecasts, adjusts business plans to ensure objectives are met, and roll out communication plan parameters and goals, ad hoc plans and contexts to all stakeholders. He/She also monitors progress and implements corrective action when necessary, prepares periodic sales reports and reviews for management, presents changes to customer profiles and alternatives for addressing, and resolves routine problems and customer complaints.

Key Responsibilities

• Leads in the development of the assigned Key Accounts and executing competitive and strategic programs which are effective and efficient to support the achievement of planned market and brand related sales targets
• Develops assigned Key Account specific strategies & plans as aligned with the Channel strategy and recommends appropriate execution requirements needed by the account
• Supports group key accounts in the assigned key accounts negotiations to ensure plans to be implemented, proper assortment, availability, visibility, pricing and location of products
• Ensures that products and promotional materials have prime visibility and deployed according to the agreed timeframe
• Provides good service level and introduces inventory management principles, processes and tools across all point of sale
• Conducts assigned account category analysis on volume and brand performance, competitors' activities, forecasts sales and review based on understanding customer's expansion plans, consumer/market trends, seasonality, industry performance, and brand opportunities to improve the effectiveness of key account plans
• Delivers OKR results versus targets for assortment, availability, visibility, service level and promotional execution
• Provides input to the department's budget, handles P&L for the set of customers, manages expenses to stay within budget, and working with field partners to realize agreed OKRs
• Coordinates with Third Party Agency on the accomplishment of merchandising, visibility, and promotional objectives in assigned accounts. Monitors third party execution of plans, and through accomplishment and timely submission of compliance audits.
• Provides leadership in monitoring the quality of products in the store including returns
• Regularly monitors floaters report and ensures that there are no hanging AR balances beyond the time frame. Identifies items that are part of the floaters and provide appropriate action plans by coordinating with different internal and external stakeholders
  
  

Required Qualifications

What We Are Looking For

• More than 5 years’ experience in Key Account Management, Sales or Business Development, with proven track record in driving account deals and acquisitions
• Preferably with experience in sales within CDO, Zamboanga, Caraga or Ozamiz areas (to be based in Cagayan de Oro)
• Bachelor’s degree (sales or business management is an advantage)
• Preferably with background and experience in FMCG (food or non-food categories) retail environment and distribution, with strong commercial and analytical skills
• Demonstrates leadership experience to maintain a high-quality performing team
• Strong relationship and stakeholder management with excellent communication and negotiation skills
• Must have strong communication skills and stakeholder management
• Ability to negotiate with customers and to drive process improvements amidst complexity
• Proficient in computer applications
• Good driving skills and has a valid driver's license
  
  

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Employee Resource Groups
• Flexible Work Arrangements
  
  

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.