Customer Contact Ctr - Fulfillment Coord I

Job Summary

The primary purpose of this position, also known as Fulfillment Coordinator, is to effectively perform fulfillment tasks including, but not limited to, entering orders for Lexis Nexis Research products, access provisioning and providing professional communication with internal and external customers. The primary purpose of this position is to consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers.

Accountabilities

• Responsible for processing of orders from new account creation, credit check, order initial review to invoicing, payment and user access set-up. This includes, but is not limited to, basic order functions including order review, order processing and account maintenance in accordance with established business rules
• Effectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationship with other LN department/teams.
• Provide invoice copies, contracts, orders and other customer information from the Fulfillment systems to Sales and/or customers, upon request.
  
  

Qualifications

• Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
• 2 or more years of BPO experience
• Excellent verbal and written communication skills
• Experience with Order Fulfillment is preferred.
• Knowledgeable in PeopleSoft and Salesforce
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must have a Successful or above rating in the last Enabling Performance cycle