Customer Care Specialist - French Bilingual

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Our Customer Care Representatives - Manila is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

• Being the first point of contact for our customers.
• Providing general support and building engaging relationships on every customer call or interaction.
• Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
• Investigating and resolving customer complaints and feedback.
• Work towards the Customer Care team KPIs and targets set by the management team.
• Report and document any kinds of issues to the responsible departments.
• Actively suggest ways to improve internal procedures and processes.
• Run internal projects
• Make every effort to support and positively reflect the HelloFresh brand to others
• Being an expert regarding company policies, tools, and systems.
  
  
  

QUALIFICATIONS:

• Must be fluent in English and French.
• At least 6 months working experience in a BPO set up is a must
• At least 2 years of college education is a must
• Excellent English is a plus
• Excellent typing skills with minimal French & English grammar and spelling errors
• Ability to probe effectively and diagnose the root cause of problems or issues
• Excellent French communication skills, both written and verbal
• You are highly empathetic and willing to go the extra mile for our customers
• You have a can do attitude and a problem solving mindset
• You are punctual, reliable and attention to detail is your middle name
• You love working in a team and are absolute team player
• Ability and willingness to learn
• Must be willing to report onsite