Customer Care Specialist

Maxicare Healthcare Corporation


Date: 2 weeks ago
City: Makati City
Contract type: Full time
Responsibilities

  • Analyzing customer issues and identifying effective solutions promptly, collaborating with other teams if necessary, to resolve problems or concerns efficiently.
  • Providing detailed information about Maxicare services, member eligibility, value-chain within the member journey from appointment booking in PCC or LOA issuance up to actual availment.
  • Collecting and documenting customer feedback, both positive and negative, and communicating it to his immediate supervisor.
  • Keeping detailed records of customer interactions, issues, and resolutions to maintain a comprehensive customer support history.
  • Escalating complex cases based on set escalation procedures.

Experience And Training

  • 6 months BPO experience (Technical Support in Telco Account, CSR in Financial Account - This is non negotiable)

Skills

  • Strong verbal communication skills, interpersonal skills

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