Customer Care Specialist
Maxicare Healthcare Corporation
Date: 6 days ago
City: Makati City
Contract type: Full time
Primary Job Responsibility
Accountable for providing member related requests on LOA Issuance, Benefit Inquiries, Availment Inquiries and Concerns that are sent or received via email, member gateway and Maxihealth Application.
STANDARD RESPONSIBILITY STATEMENTS
✓ Strives to embody, commits to support and deliver the quality policy, objectives and initiatives of the organization;
✓ Communicates, engages, directs and supports people to contribute to the QMS effectiveness;
✓ Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;
✓ Abides by the QMS policies and procedures for the effective management and control of its processes; and
✓ Promotes and utilizes the Process Approach and Risk-based Thinking at work.
✓ Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR
EDUCATIONAL REQUIREMENT MINIMUM educational level and background required by this POSITION: College Graduate of 4, 5 year-course, preferably: Medical Allied Courses 2. EXPERIENCE AND TRAINING PERIOD OF TIME OR LENGTH of related experience the CANDIDATE must acquire before being assigned to and perform the functions of this job, SATISFACTORILY under NORMAL supervision: at least 6 months hospital experience is an advantage but may not be required 3. SKILLS REQUIREMENT Skilled or specialized: proficiency is gained thru wide experience in a SPECIALIZED or TECHNICAL area
Accountable for providing member related requests on LOA Issuance, Benefit Inquiries, Availment Inquiries and Concerns that are sent or received via email, member gateway and Maxihealth Application.
STANDARD RESPONSIBILITY STATEMENTS
✓ Strives to embody, commits to support and deliver the quality policy, objectives and initiatives of the organization;
✓ Communicates, engages, directs and supports people to contribute to the QMS effectiveness;
✓ Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;
✓ Abides by the QMS policies and procedures for the effective management and control of its processes; and
✓ Promotes and utilizes the Process Approach and Risk-based Thinking at work.
✓ Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR
EDUCATIONAL REQUIREMENT MINIMUM educational level and background required by this POSITION: College Graduate of 4, 5 year-course, preferably: Medical Allied Courses 2. EXPERIENCE AND TRAINING PERIOD OF TIME OR LENGTH of related experience the CANDIDATE must acquire before being assigned to and perform the functions of this job, SATISFACTORILY under NORMAL supervision: at least 6 months hospital experience is an advantage but may not be required 3. SKILLS REQUIREMENT Skilled or specialized: proficiency is gained thru wide experience in a SPECIALIZED or TECHNICAL area
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