Chief Operations Officer

Career Professionals, Inc.


Date: 3 days ago
City: Makati City
Contract type: Full time
Key Responsibilities

  • Operational Leadership
  • Develop and implement operational strategies aligned with the company’s goals and vision.
  • Oversee daily operations, including underwriting, sales and marketing, finance, claims processing, customer service, and policy administration.
  • Ensure seamless coordination between departments to optimize efficiency and productivity.
  • Establish and monitor key performance indicators (KPIs) for all operational units.
  • Strategic Planning
  • Collaborate with the CEO and other executives to design and execute the company’s strategic initiatives.
  • Analyze operational data and trends to provide actionable insights and recommendations.
  • Drive innovation and technological advancements to streamline operations and enhance customer experience.
  • Financial and Budgetary Oversight
  • Manage operational budgets to ensure cost efficiency while maintaining quality service.
  • Work closely with the finance team to align operational goals with financial objectives.
  • Identify and implement cost-saving initiatives without compromising service standards.
  • Risk Management and Compliance
  • Ensure adherence to industry regulations, company policies, and compliance standards.
  • Collaborate with the risk management team to identify, mitigate, and monitor operational risks.
  • Maintain strong relationships with regulatory bodies and industry stakeholders.
  • Team Management and Development
  • Lead and mentor a diverse team of operational managers and staff.
  • Foster a culture of accountability, innovation, and continuous improvement.
  • Implement training and development programs to enhance employee skills and performance.
  • Customer Experience and Retention
  • Champion initiatives to improve customer satisfaction and retention.
  • Oversee the development of customer-centric processes and systems.
  • Respond proactively to customer feedback and market trends.
  • Reporting and Communication
  • Provide regular updates to the CEO on operational performance.
  • Prepare reports and presentations on operational achievements and challenges.
  • Serve as a spokesperson for operational matters within and outside the organization.

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