Customer Care Specialist
Stealth Monitoring, Inc.
Date: 6 days ago
City: Pasig City
Contract type: Full time
Stealth Monitoring is looking for talented individuals like you! Be the next Customer Care Specialist.
Job Highlights
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
Job Highlights
- Day 1 HMO for you and two (2) of your dependents.
- Annual and Performance Based Salary Increase
- Additional Leave Credits
- Full time phone or email support of Stealth Monitoring products and services
- Accurately document and report issues within the CRM tool
- Providing exceptional service to all customers and treating them with respect and care
- Customer advocate and liaison between customers and Stealth internal teams
- Increase communication by proactively updating customers on open issues
- Maintain deep understanding of products and services provided by Stealth Monitoring
- Partner with Customer Success Managers, Account Executives and other internal teams to provide the best customer experience possible
- Contribute to documenting issues with resolutions to grow the support knowledge base
- Other duties as assigned by leadership
- A year of Customer Service experience with combined voice and non-voice skills
- Excellent verbal and written communication skills
- Must be comfortable working with various levels of leadership – from managers to executives and owners
- Must demonstrate strong customer service behavior and the “do what it takes” attitude
- Must demonstrate ability to work effectively in a multi-tasking environment
- Excellent time management, issue management, and prioritization skills essential
- Demonstrated track record of outstanding customer service delivery
- Ability to defuse tense situations and willingness to comply with overall corporate and departmental policy
- Willing to work on graveyard shift, holidays, and weekends
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
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