Customer Care Representative (Seasonal)

Responsibilities:

• Respond to incoming calls, emails and chat inquiries from customers and give them the right
  
  

answers and directions

• Give accurate direction and support to team leaders to facilitate successful completion of
  
  

organization’s targets and performance goals

• Carefully identify problems that might arise from operations with the use of ethical procedures
  
  

and professional judgment

• Make use of proven business techniques in the identification of lapses and loop holes in the
  
  

organization’s customer service department and recommend better strategies that will yield

better results

• Use expertise to build strong healthy relationships with clients, convince them of all benefits of
  
  

doing business with the organization and create an open and accessible communication rout for

free flow of information

• Intimate employees with the rules and regulations of the organization in order to enable them
  
  

work in accordance with acceptable standards as this will affect their level of productivity and

performance

• Liaise with other trainers/training departments to ensure that employees are very
  
  

knowledgeable about work ethics and latest trends obtainable in the business market to obtain

better results

• Serves as mediator between customers and clients in cases of disputes which may arise during
  
  

business transactions, and also mediate between employees and employers to ensure that the

interests of both parties are dully protected.

Requirements

Requirements:

• 1 – 2 years experience Customer Service / Technical Support
• Meet or exceed all performance metrics
• Possess pleasant phone voice and strong communication skills.
• Schedule – must have flexibility to work evenings and holidays as required
• Must be able to multi-task and prioritize as required. Ability to handle multiple projects/tasks at
  
  

a time.

• Understand foundational levels of computers and technology, internet, email
• Excellent oral and written communications skills, particularly in a phone or email context,
• Experience working in a contact center, metrics driven environment
• Ability to operate under tight pressure
  
  

Benefits

Attendance Incentive