Customer Care Representative - Non- Voice Account Offer

Join the dynamic team as a Customer Care Representative - Non-Voice Account Offer. In this full-time role based in Bacolod City, Negros Occidental, you will be responsible for providing excellent customer service and support to our clients through non-voice communication channels such as email, chat, and social media.

What you'll be doing

Respond promptly and professionally to customer inquiries, concerns, and requests via email, chat, and social media

Provide accurate information and resolution to customer issues in a courteous and empathetic manner

Maintain detailed records of customer interactions and ensure accurate documentation of all activities

Identify opportunities to enhance the customer experience and suggest improvements to processes and procedures

Collaborate with cross-functional teams to ensure a seamless customer journey

Adhere to company policies, procedures, and quality standards

What we're looking for

Excellent written and verbal communication skills in English

Strong problem-solving and critical thinking abilities

Proficient in using various communication platforms and digital tools

Demonstrated customer service experience, preferably in a call centre or customer-facing role

Ability to work in a fast-paced, high-volume environment and handle multiple tasks simultaneously

Passion for delivering exceptional customer experiences

Flexible and adaptable to change

Apply now to join our team and be a part of our exciting journey!