Customer Care Representative (In-House (PH-based) Support)
Cartrack
Date: 11 hours ago
City: Makati City
Contract type: Full time
Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Service Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Service Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
- Train customers on how to derive the most value from our Software-as-a-Service platform.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
- Responding promptly to customer inquiries and communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Identify opportunities to sell additional services and or Cartrack software applications to clients.
- Compile daily efficiency and productivity reports.
- Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
- Experience in customer service
- Proficient in English
- Tech-savvy and computer literate
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- Team player with a high level of energy and able to work independently.
- Amenable to working a day-shift schedule
- Willing to report on-site in Poblacion, Makati City
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