Customer Care Professional – US Consumer Banking

How will you make an impact in this role?

Daily Responsibilities:

• Pioneering the servicing of Amex Savings Accounts that will lead the way in evolving American Express’ servicing strategy
  

• Provide extraordinary customer care via phone to Banking customers
  

• Support Customer First philosophy by ensuring professional handling of customer requests
  

• Supporting Customers with Banking transactions and funds inquiries
  

• Respond and resolve customer inquiries around rewards and redemption
  

• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices
  

Minimum Qualifications:

• At least college level
  

• Banking, Financial Services and Investment (BFSI – savings, checking, debit cards, deposit, and credit card) experience is required.
  

• Minimum 1 ½ Years of Customer Service experience with a passion for building customer loyalty.
  

• At least 1 ½ years CSAT/NPS experience (with recent relative experience for the past 6 months).
  

• Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
  

• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.
  

• Technical proficiency to manage chats and multiple applications at the same time.
  

• Excellent written and verbal communication skills.
  

• Employed candidates are preferred, while we are open to considering unemployed candidates, the ideal would have a maximum of 6 months unemployment from the target start date.
  

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  Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig 
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  Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) 
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  Work From Home Requirements: 
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    Must have at least 25 mbps internet connection plan / speed 
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    Must have a private & quiet area to work at home 
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  American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. 
  
  

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  Competitive base salaries
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  Bonus incentives
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  Support for financial-well-being and retirement
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  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
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  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
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  Generous paid parental leave policies (depending on your location)
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  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
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  Free and confidential counseling support through our Healthy Minds program
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  Career development and training opportunities