Customer Care & Dispute Resolution Specialist
RemoteVA
Date: 21 hours ago
City: Remote
Contract type: Full time
Remote
Join our growing team at Remote VA as a Customer Service & Dispute Resolution Specialist. In this pivotal role, you will be responsible for addressing customer inquiries, resolving disputes, and ensuring a positive experience for all clients. Your expertise in customer service and problem-solving will help us maintain strong relationships with our customers.
Key Responsibilities:
Requirements:
Work From Home
$650 USD Starting Monthly Salary
Paid Weekly
Key Responsibilities:
- Handle incoming customer emails and a high volume of phone calls in a courteous, professional manner.
- Respond promptly and effectively to customer inquiries, complaints, and claims.
- Assist in reviewing and preparing responses for credit card chargebacks and regulatory complaints.
- Collaborate with internal departments to resolve issues efficiently.
- Maintain accurate documentation of all interactions and case resolutions.
- Utilize excellent dispute resolution skills to de-escalate and solve customer concerns.
- Remain on Zoom (video and voice) throughout the entire shift for team collaboration and supervision.
- Multitask and manage time effectively in a fast-paced work environment.
Requirements:
- Excellent spoken and written English with a very neutral accent.
- Strong dispute resolution and conflict management skills.
- Professional and courteous phone manner.
- Good typing speed and accuracy.
- Proficiency in using email platforms, CRM tools, and other computer applications.
- Excellent customer service, communication, and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Must be comfortable being on camera and mic via Zoom throughout shift hours
Work From Home
$650 USD Starting Monthly Salary
Paid Weekly
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Logistics Associate
Italic,
Remote
7 hours ago
We’re a fast-growing startup looking for someone dependable, detail-oriented, and ready to grow with us. If you're looking for a 9-to-5 corporate setup, this role isn’t for you—please do not apply unless you're comfortable with a dynamic, fast-paced environment.We need a reliable Logistics Associate to support our shipping, inventory, and fulfillment operations. This is a key role in making sure...
Senior IT Project Manager
Five9,
Remote
4 days ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to...
Remote Quickbooks Bookkeeper
ClearDesk,
Remote
1 week ago
Company OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the sourcing, recruiting,...
