Customer and Sales Engagement Specialist
TalentPop App
Date: 1 week ago
City: Cebu City
Contract type: Full time
Remote
Join TalentPop App as a Customer and Sales Engagement Specialist!
Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!
What You’ll Do
Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!
What You’ll Do
- Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
- Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
- Order Management: Track and manage orders, ensuring timely updates and resolutions.
- Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
- Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
- Team Collaboration: Work with the team to suggest improvements based on customer insights.
- 1+ year of experience in customer service, sales, or e-commerce.
- Strong communication and problem-solving skills.
- Familiarity with platforms like Shopify and CRM tools.
- Sales-oriented mindset with a talent for suggesting relevant products.
- Highly organized with excellent attention to detail.
- Thrives in a fast-paced, remote work environment.
- Commissions and annual increases.
- Paid time off and HMO coverage.
- Performance and recognition incentives.
- Permanent work-from-home setup.
- Opportunities for growth within a vibrant and supportive team.
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