Cruise Specialist
Probe Group
Date: 13 hours ago
City: Quezon City
Contract type: Full time
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Job Description
Customer Service Representatives will handle customer inbound service calls that may be pre-booking and post in nature. Customer Service Representatives (Service) will assist in customer’s inquiries, concerns, or questions, as well as action requests to manage existing bookings for both direct guests and travel advisors.
This role will use knowledge of the client-specific processes, policies, products to respond to customer’s queries and provide assistance to resolve customer needs. This will be done through accessing the client's reservations system to action any requests that require amendment to existing bookings, or creating new bookings. In addition to the reservations systems, Customer Service Representatives are given access to the client’s knowledge base, where processes, policies and updates are housed in order to provide the most up to date information and most suitable resolution for customers.
Customer Service Representatives ring-fences customer satisfaction in the inbound channel, upholding solid customer experience by ensuring complete and accurate information is utilized and provided when handling customer interactions, that the calls are handled in an efficient manner, as well as demonstrating customer service throughout the conversation with the customers.
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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
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Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
Back to search results
Previous job Next job
Job Description
Customer Service Representatives will handle customer inbound service calls that may be pre-booking and post in nature. Customer Service Representatives (Service) will assist in customer’s inquiries, concerns, or questions, as well as action requests to manage existing bookings for both direct guests and travel advisors.
This role will use knowledge of the client-specific processes, policies, products to respond to customer’s queries and provide assistance to resolve customer needs. This will be done through accessing the client's reservations system to action any requests that require amendment to existing bookings, or creating new bookings. In addition to the reservations systems, Customer Service Representatives are given access to the client’s knowledge base, where processes, policies and updates are housed in order to provide the most up to date information and most suitable resolution for customers.
Customer Service Representatives ring-fences customer satisfaction in the inbound channel, upholding solid customer experience by ensuring complete and accurate information is utilized and provided when handling customer interactions, that the calls are handled in an efficient manner, as well as demonstrating customer service throughout the conversation with the customers.
Close the popup
Apply Now
Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
Get notified for similar jobs
You'll receive updates once a week
Enter Email address (Required)
Failure!
Get tailored job recommendations based on your interests.
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Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
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