Credit Card Authorizer

ROLE

• Review credit card transactions in real-time to verify the accuracy of information and assess the risk associated with each transaction.

• Identify suspicious or potentially fraudulent transactions by analyzing transaction patterns, customer behavior, and other relevant data points.

• Make timely and informed decisions to approve, decline, or refer transactions based on established criteria, risk assessment, and company policies.

• Ensure compliance with company policies, payment network rules, and regulatory requirements (e.g., PCI-DSS) while authorizing credit card transactions.

• Collaborate with internal stakeholders, including fraud prevention teams, customer support, and management, to escalate issues, share insights, and coordinate response efforts.

• Monitor key performance indicators (KPIs) related to authorization accuracy, fraud detection rates, and customer satisfaction to evaluate performance and identify areas for improvement.

BEHAVIORAL SKILLS STACK

• Ability to make business decisions within his functional level, propose improvements and

manage tasks with minimal supervision

• Good display of interpersonal skills, a sense of connection and belonging

• Shows openness to new ideas and fosters organizational learning

• Ability to work in a fast-paced, entrepreneurial, results oriented culture

TECHNICAL SKILLS STACK

• Business and Product Awareness

• Strong technical, analytical and (written and verbal) communication skills

• Excellent aptitude for research and data analysis

• Methodical approach with high attention to detail and ability to work independently and as part of a team

• Assist in identifying emerging fraud trends, developing mitigation strategies, and implementing controls to minimize fraud losses.

OBJECTIVES & KEY RESULTS

• Grow the Business: Timely and accurate credit card fraud Investigations

• Delight our customers: Significant contribution to the design and implementation of policies and processes

• Build and Engaged Corporate Culture: Achieve 80 NPS or higher

• Drive Operational Excellence: Ensure average monthly Fraud Performance Scorecard of at least 80%

REQUIRED QUALIFICATIONS

• Previous experience in credit card authorization, fraud detection, or financial services is preferred. Familiarity with payment processing systems and fraud detection tools is a plus.

• With operational experience in the areas of Data Mining, Profiling, Analysis, and Investigation

• Preferably from the Financial Service, Banking, or technology industries