Credit and Collection Officer

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Junior Supervisor manages a small team of entry level credit analysts. They oversee daily operations, provide training, and ensure that the team meets its targets for collections and credit analysis.

Responsibilities

• Monitoring and managing the credit and collections department
• Overseeing the work and performance of credit and collections team members
• Developing and implementing credit and collections strategies and procedures
• Maintaining relationships with clients and vendors to ensure timely payments
• Conducting regular credit reviews and assessments to identify potential risks
• Negotiating payment plans and settlements with delinquent accounts
• Analyzing credit data and providing recommendations for credit limits and terms
• Collaborating with other departments, such as sales and accounting, to improve credit processes
• Preparing and presenting credit reports and updates to senior management
• Ensuring compliance with company policies, regulations, and laws related to credit and collections
• Training and mentoring new credit and collections team members
• Resolving escalated customer inquiries and complaints
• Conducting performance evaluations and providing feedback to team members
• Identifying areas for process improvement and implementing solutions
• Maintaining accurate and up to date records of credit and collections activities.
  
  

Team Mentorship

• Empowerment: Mentor junior team members, fostering their growth and skill development.
• Collaboration: Work closely with cross functional teams to align processes and achieve goals.
  
  

High Impact Behaviors

• Leadership by Example: Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic, integrity, and commitment to the organization’s values.
• Team Engagement and Development: Supervisors need to actively engage their team members, recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment.
• Operational Efficiency: Supervisors should strive for continuous improvement in processes, ensuring that the team works efficiently and effectively. This includes setting clear goals, monitoring progress, and adapting strategies as necessary.
  
  

Qualifications

• A bachelor’s degree in Finance, Accounting, Business, or other field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Proficiency in analyzing creditworthiness, assessing risk, and making informed decisions.
• Excellent interpersonal and leadership abilities.
• Strong written and verbal communication abilities to effectively collaborate with team members and stakeholders.
• Meticulousness in tracking project progress and maintaining accurate records.
  
  

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.