Corporate Mobility Analyst

Accenture in the Philippines


Date: 13 hours ago
City: Mandaluyong City
Contract type: Full time
Job Summary:


  • Manage, as part of the 24/7 support, all emergency inquiries via call from employees and Accenture Global Management Committee/Global Leadership Committee executives relating to travel and visa/immigration concerns
  • Provide White glove’/Premium support to senior level executives with immediate to 1 hour turnaround time
  • Provide a high level of quality service in all customer interactions, handling a variety of inquiries related to international travel and visa/immigration
  • Develop a strong knowledge of Accenture Mobility policies, researching policy details as needed in order to provide key data insights for applying policies
  • Capture and document details of employees and senior leadership concerns via the appropriate Accenture software/tools (People Mobility Gateway; ServiceNow)
  • Build relationships with cross-functional groups to provide quality service to traveling employees and executives (mobility; corporate travel; meeting and events) in order to action immediately
  • Identify and proactively raise potential service issues to appropriate internal function group; suggest necessary process improvements to enhance and improve operational workflow and performance.
  • Develop and maintain data tracking for all service requests
  • Listen and respond to employee and executive needs; identify and resolve conflicts with sensitivity and tact.
  • Contribute to growth and development of other team members through knowledge sharing and collaborative work efforts.
  • Support and sustain a positive work environment that promotes team performance through personal contribution.
  • Continuously learn and improve service skills; be receptive and responsive to performance feedback; remain current on operational processes, methods and procedures; educate the customer when appropriate.
  • Flexibility to work some holidays
  • Ability to work weekends (Saturday and Sunday)


    • Educational Requirement:

    Must have:


  • Minimum Bachelor’s Degree or relevant business experience


    • Skills And Work Experience

    Must have:


  • 1–2 years of customer service experience, including support for senior-level C-suite executives. Excellent customer service and strong CRM skills are essential.
  • Fluency in speaking and written English language
  • Strong analytical and problem-solving skills and ability to work independently and use own initiative
  • Ability to work weekends (Saturday and Sunday)


    • Good to have:


  • Knowledge of Accenture Mobility programs
  • Good understanding of Accenture’s business strategy, objectives, and organizational structure
  • A thorough understanding of Accenture’s policies and procedures and familiarity of the issues facing the other internal groups
  • Strong Accenture Business and Organization acumen
  • Excellent executive presence and presentation skills
  • Experience managing international travel/mobility for senior level executives
  • Ability to manage issues and escalations especially for senior level executives
  • Excellent time management skills, ability to work across multiple time zones and functional areas
  • Deep experience working with Microsoft tools, including Excel, Word, and PowerPoint
  • Strong written, verbal, and interpersonal communication skills
  • Ability to simultaneously manage multiple complex activities


    • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Deal Desk Analyst

    Five9, Mandaluyong City
    1 day ago
    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to...

    Project Development Specialist - CALABAR

    Filinvest Development Corporation, Mandaluyong City
    4 days ago
    FILINVEST COMPANY: FILINVEST LAND, INC.We are urgently in need of Project Development Specialist to join our creative and growing team here at Filinvest!JOB SUMMARY:The Project Development Specialist is actively involved in the development of the project from its inception to completion and turnover. Responsible in the analytical aspects of the projects which include but not limited to market analysis, site...

    Recruiter (6-months Contract)

    Shopee, Mandaluyong City
    4 days ago
    The People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees.Job Description:Handle end to end recruitment, assist forecasting and organisational structure requirements of Operations functions.Facilitate sourcing, screening, and selection up...