Corporate Mobility Analyst

Accenture in the Philippines


Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time
Job Summary:


  • Manage, as part of the 24/7 support, all emergency inquiries via call from employees and Accenture Global Management Committee/Global Leadership Committee executives relating to travel and visa/immigration concerns
  • Provide White glove’/Premium support to senior level executives with immediate to 1 hour turnaround time
  • Provide a high level of quality service in all customer interactions, handling a variety of inquiries related to international travel and visa/immigration
  • Develop a strong knowledge of Accenture Mobility policies, researching policy details as needed in order to provide key data insights for applying policies
  • Capture and document details of employees and senior leadership concerns via the appropriate Accenture software/tools (People Mobility Gateway; ServiceNow)
  • Build relationships with cross-functional groups to provide quality service to traveling employees and executives (mobility; corporate travel; meeting and events) in order to action immediately
  • Identify and proactively raise potential service issues to appropriate internal function group; suggest necessary process improvements to enhance and improve operational workflow and performance.
  • Develop and maintain data tracking for all service requests
  • Listen and respond to employee and executive needs; identify and resolve conflicts with sensitivity and tact.
  • Contribute to growth and development of other team members through knowledge sharing and collaborative work efforts.
  • Support and sustain a positive work environment that promotes team performance through personal contribution.
  • Continuously learn and improve service skills; be receptive and responsive to performance feedback; remain current on operational processes, methods and procedures; educate the customer when appropriate.
  • Flexibility to work some holidays
  • Ability to work weekends (Saturday and Sunday)


    • Educational Requirement:

    Must have:


  • Minimum Bachelor’s Degree or relevant business experience


    • Skills And Work Experience

    Must have:


  • 1–2 years of customer service experience, including support for senior-level C-suite executives. Excellent customer service and strong CRM skills are essential.
  • Fluency in speaking and written English language
  • Strong analytical and problem-solving skills and ability to work independently and use own initiative
  • Ability to work weekends (Saturday and Sunday)


    • Good to have:


  • Knowledge of Accenture Mobility programs
  • Good understanding of Accenture’s business strategy, objectives, and organizational structure
  • A thorough understanding of Accenture’s policies and procedures and familiarity of the issues facing the other internal groups
  • Strong Accenture Business and Organization acumen
  • Excellent executive presence and presentation skills
  • Experience managing international travel/mobility for senior level executives
  • Ability to manage issues and escalations especially for senior level executives
  • Excellent time management skills, ability to work across multiple time zones and functional areas
  • Deep experience working with Microsoft tools, including Excel, Word, and PowerPoint
  • Strong written, verbal, and interpersonal communication skills
  • Ability to simultaneously manage multiple complex activities


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