Copy of Technical Support Representative (Tier 1) - Contract

Ubeya


Date: 7 hours ago
City: Manila
Contract type: Full time
Remote

About Ubeya: Ubeya is a leading SaaS B2B platform in the temporary work sector, with a presence in top stadiums in the UK and Europe. Our workforce management platform helps businesses become more resilient and adaptive to change.

The Role: We’re hiring a full-time Technical Support Representative to be the first point of contact for our US, UK and European clients. You’ll provide exceptional technical assistance, ensuring customers have a smooth experience with the Ubeya platform.

What You’ll Do:

  • Offer warm, professional support to customers, resolving technical issues and answering questions.
  • Use strong communication and problem-solving skills to assist with troubleshooting and platform optimization.
  • Manage support tickets and collaborate with other teams to escalate and resolve complex issues.
  • Create and maintain support documentation.

We’re Looking For:

  • 2+ years of technical support experience, preferably in SaaS environments.
  • Strong problem-solving abilities and technical aptitude.
  • Proficiency in troubleshooting software issues.
  • Excellent written and verbal English communication skills with a customer-focused approach.
  • Fast learning skills and the ability to adapt quickly to new tools and platforms.
  • Team player with a positive, customer-first attitude.

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