Contracts Management Coordinator
Canon Australia
Date: 1 week ago
City: Taguig
Contract type: Contractor
About The Role
The role of the Contracts Management Coordinator is to proactively manage and maintain all aspects of the Service/Lease contract life cycle; ensure the accurate and timely invoicing of revenue, in line with Sales Channel; and ensure that the customer has a consistent and positive experience of Canon for the duration of their contracts. The role will be assigned the following responsibilities:
The role of the Contracts Management Coordinator is to proactively manage and maintain all aspects of the Service/Lease contract life cycle; ensure the accurate and timely invoicing of revenue, in line with Sales Channel; and ensure that the customer has a consistent and positive experience of Canon for the duration of their contracts. The role will be assigned the following responsibilities:
- Achieve agreed SLAs and KPIs in support of team goals
- Maximise contract billing
- Manage, Maintain and bill customers
- To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
- Work closely with key stakeholders to ensure contracts are created and administered accurately
- Manually create Service and Lease contracts in Oracle, as and when required.
- Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA’s
- Terminate machines promptly and accurately to ensure accuracy of final billing, management reporting and termination Suspense account. Manage Lease data by completing rollovers, terminations and renewals accurately
- To respond and resolve all customer issues and enquiries within the agreed SLA time frames
- Work with Accounts Receivables to resolve disputes
- Liaise with relevant key stakeholders to ensure contracts are effectively maintained
- Specialist Knowledge: product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction
- Previous Industry Experience: customer centric, accurate data entry and strong analytical skills.
- Bachelor’s Degree holder in any business-related discipline
- Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations
- Proactive & problem-solving skills
- Excellent organisation and planning skills
- Attention to detail and quality conscious
- Able to interpret, manipulate & use different forms of complex data
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