Continuous Improvement & AI Automation Specialist (Remote)

LegalMatch Philippines, Inc.


Date: 1 day ago
City: Cebu City
Contract type: Full time
Remote
This role is for someone who can take ownership of performance challenges on our Voice teams. As CI & AI Automation Specialist, you will lead improvements, support systems like Salesforce, and implement solutions—especially using automation or AI. You’ll work at night with a morning handoff, ensuring continuity across shifts.

Key Responsibilities

  • Be the first line of Salesforce support for Voice teams at night
  • Take ownership of CI projects, from scoping to rollout
  • Design and develop automation workflows using AI or scripting tools to boost efficiency
  • Work closely with analysts and leads to diagnose and solve performance blockers
  • Align initiatives with Voice TLs, QA, and Sales Ops goals
  • Track, document, and report the impact of changes
  • Train team members and monitor adoption of improvements
  • Continuously test new automation tools and report findings

Requirements

  • Bachelor’s degree in a relevant field (e.g., business, IT, engineering)
  • Minimum 3 years of experience in process improvement or automation
  • Working knowledge of Salesforce, with troubleshooting experience
  • Strong leadership, ownership, and analytical thinking
  • Comfortable working during night shifts with partial morning overlap
  • Experience with tools like Python, n8n, or other automation platforms is a plus
  • Knowledge of Lean Six Sigma is a bonus

We’re Looking For Someone Who Is

  • Proactive and outcome-oriented
  • A problem-solver
  • Has the ability to work effectively under pressure and resolve issues efficiently
  • Passionate about continuous improvement
  • Skilled in collaboration and communication, working effectively with diverse teams and stakeholders

At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!

Apply Now

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