Content Moderator

Callhounds Global BPO Corporation


Date: 2 days ago
City: Quezon City
Contract type: Full time

Company: Callhounds Global BPO Corporation

Location: Eastwood City, Quezon City

Position Type: Full-time, Work Onsite

Shift Schedule: Shifting

Job Description:

As a Call Center Content Moderator Specialist, you will be at the forefront of ensuring a positive online experience for our clients and their customers. Your primary responsibility will be to monitor and moderate user-generated content across various communication channels, maintaining the high standards of quality and compliance that our clients expect.

Key Responsibilities:

1. Review and moderate user-generated content on multiple platforms, including social media, forums, and customer support channels.

2. Enforce content policies and guidelines to guarantee a secure and respectful online environment.

3. Respond promptly and professionally to user inquiries and concerns related to content moderation.

4. Collaborate with cross-functional teams to address escalated issues and provide efficient resolutions.

5. Document and report any emerging trends or patterns related to content violations.

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