Content Editor
RELX
Date: 2 weeks ago
City: Quezon City
Contract type: Full time

- Index Regulatory documents, Legislative Bills: 30.30.01 and 60.60.01 content
- Regular review and update of summaries of Regulatory documents and Legislative bills and Local Ordinances
- Review of LNNA Webstar/s for tag requirement updates, escalation, and other content related request from the external customers
- Understand Topical Classification content, escalate and propose resolutions to observed areas of improvement on tools and processes.
- Assist and/or respond to internal and external customer requests and inquiries
- Work with team to develop improved operational efficiencies or procedural changes. Communicate effectively with teammates, supervisor, onshore SMEs, and other teams regarding process, workflow, and task prioritization.
- Act as a problem-solving resource to team for both internal and external processes
- Adhere to production, tracking and scheduling in existing scheduling systems, and communication of best practices. Recognize potential errors/roadblocks. Identify process opportunities and take action to remediate problems and formulate process improvements.
- View projects and tasks in light of production timelines, team/department priorities; follow-through in a timely manner on all tasks
- Support team decisions, encourage and support team atmosphere. Assist colleagues with production needs within team/department in order to contribute to overall work/life balance concerns; Take time to share knowledge and expertise, mentor, etc., plus proactively recognize and address knowledge gaps and opportunities to build competence within team.
- All other duties and responsibilities as assigned
- Must be a bachelor's degree holder
- Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
- Ability to work with deadlines
- Has great attention to detail
- Bachelor’s degree or equivalent in any field
- Excellent English oral and written communication skills
- At least 1-2 years BPO/shared service or relevant experience
- Fresh graduates can be accommodated depending on communication skills and behavioral aspect
- Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
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