Community Manager

We’re looking for a proactive and detail-oriented Community Manager to join our team and be the voice of brands we manage across social media platforms. You’ll be responsible for monitoring multiple brand’s presence across platforms like Instagram, TikTok, Facebook, YouTube, and others—reviewing comments, DMs, tags, mentions, and conversations—and responding in a timely, thoughtful, and on-brand way.

This role is critical to building a strong and engaged community, fostering positive brand sentiment, and helping us stay connected with our brand’s audiences.

Responsibilities:

• Have a keen sense of creators, products, and trending subjects to generate comments that feel authentic to the platforms.
• Be the voice of brand accounts we manage online – interact with other brands and communities across social media, driving community engagement and fostering authentic conversations to convert customers to community members.
• Ensure responses reflect cultural awareness and sensitivity, adapting tone and language based on platform, audience, and context.
• Managing day-to-day activities including posting, monitoring, and responding to comments and messages.
• Escalate sensitive issues or feedback to the appropriate internal teams.
• Monitor trends and audience feedback to help craft viral, shareable content. Share insights on which content drives the strongest engagement and trust.
• Foster a vibrant community by actively engaging with DMs, comments, and user feedback.
• Implement SEO best practices to ensure high search visibility and shareability.
• Gather compelling testimonials and case studies that showcase the community impact.
• Combine SEO insights with creative storytelling to reach and build community online.
• Work with the creative team to ideate content ideas across multiple media platforms and tools, contributing to team brainstorms, content plans, and online execution.

Requirements:

• 2+ years of proven experience in social media management.
• Strong understanding of how to represent a brand voice online.
• Excellent communication skills, both written and verbal, with the ability to present work effectively and incorporate feedback.
• Strong internal collaboration skills to work efficiently with cross-functional teams.
• Passionate about the creator economy, and its evolving ecosystem, with the ability to market at the speed of culture.