Communications Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

OVERALL PURPOSE

The Communications Specialist plays a critical role in creating and managing strategic internal communications across the SLGS Operations landscape. This includes timely and relevant communications to CCC employees and stakeholders across all lines of business. This role will also support the implementation of gamification initiatives through well-crafted communications and creative content that drive employee engagement and behavior change.

Responsibilities

Strategic Communications & Content Creation:

• Serve as a strategic communications consultant for SLGS Operations.
• Craft engaging content to communicate campaigns, projects, and operational updates.
• Create video and written content to support CCC initiatives, including those for the VP and SVP.
• Align and standardize communication across Lines of Business.
• Support leaders in developing communication strategies for organizational and people updates.
• Coordinate and edit submissions for internal publication.
  
  

Communication Program Implementation & Management:

• Support the implementation of gamification through effective communication strategies.
• Lead the creation of videos to support internal campaigns, projects, and learning modules.
• Manage the intake process for Communications via SharePoint.
• Oversee and manage the CCC Home Page as a central hub for operational updates.
• Communications Counsel & Best Practices:
• Provide communication counsel aligned with Sun Life’s vision, values, DEIB goals, and brand identity.
• Ensure communication best practices are applied across various channels.
• Stay informed of industry communication trends and technologies.
• Stakeholder Engagement & Collaboration:
• Actively participate in Employee Engagement and Social Committees.
  
  

SERVICES OFFERED

• Written Communications
• Stylized Content (Signages, Posters, PowerPoints, E-mails)
• Video Production and Audio Editing
• Branding
• Surveys
• Consultative Services
• Project Coordination
• Communications Intake Process via SharePoint
  
  

Competencies Required

Core Competencies:

• Superior verbal and written communication skills.
• Excellent video editing and content creation skills.
• Strong organizational, problem-solving, and time management abilities.
• Strategic and creative thinker with an eye for detail.
• Ability to manage multiple priorities under tight deadlines.
• Team player who can collaborate with various stakeholders.
• Minimum of 2- 5 years’ experience in marketing, brand management, or related field, with a proven ability to develop and execute campaigns that drive engagement.
• Strong marketing skills with expertise in audience targeting, messaging strategy, and leveraging multi-channel platforms to maximize reach and impact.
  
  

Technical Competencies:

• Proficiency in PowerPoint, MS Office, video/photo editing tools, and CMS platforms.
• Experience in SharePoint management is an advantage.
• Knowledge of Sun Life’s Lines of Business and CCC processes is an an asset.
  
  

Fluent in English (French is an asset but not required for this posting)

Job Category:

Call Centre

Posting End Date:

30/10/2025