Collections Team Lead | Work onsite in Makati City

Cartrack


Date: 2 weeks ago
City: Makati City
Contract type: Full time
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collections Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

  • Analyze accounts receivable information to determine priority.
  • Collect outstanding accounts receivables through assertive but polite direct telephone contact with customers.
  • Reconcile transactions and accounts.
  • Resolve customers’ billing enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Provide coaching to a team of collection agents by setting service standards and ensuring KPIs are met.
  • Demonstrate professionalism and endorse the Cartrack brand continually

Requirements

  • Graduate of any Accounting / Business Admin course·
  • Efficient with good skills on implementing standard procedures
  • With minimum of 3 years of experience in Collections/ AR/ Finance - Account receivable or equivalent
  • At least 2 years of leadership/people management experience
  • Can work onsite in Makati City, Philippines
  • Can start ASAP

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