Collections Specialist | Local Account (Dayshift)

What you'll do:

• Performs outbound calls
• Responsible for building relationships with customers, whose account payments are overdue, assisting them with their situation and solving their problems to reach a positive conclusion.
• Gaining customers' commitment to making payments on their overdue account and enabling them to have their accounts up to date
• Capable of diligently responding to inquiries and other Payment, Billing and Collections concerns
• Able to multitask and learn business specific updates immediately
• Tracks individual performance and able to identify personal performance gap
• Tracks scheduled call back and call all pending clients on a timely manner

About you:

• At least 3-6 months BPO experience.
• Computer literate (Microsoft Office)
• Good verbal communication & active listening skills
• Highly motivated and should be flexible in terms of working in different shifts
• Ability to personally engage a contact and effectively get the message across
• Must be goal oriented and driven to exceed expectations.

Work Setup: Onsite

Why Join Us?

• Attractive compensation and benefits package! #BetterWithSSG
• Professional growth opportunities within a collaborative work environment.
• Ongoing training and development programs.
• Make a real impact in providing exceptional customer service.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.