COLLECTIONS ASSOCIATE

Bank of the Philippine Islands (BPI)


Date: 3 weeks ago
City: Manila
Contract type: Full time
The Collections Associate performs the necessary collection activities to ensure that past due accounts and balances assigned are at manageable, effective, and efficient levels. Collection activities include but not limited to calls, collection communication in various forms and channels, settlement negotiation, timely referral for outsource agencies’ management, and/or legal actions, release of loan documents, and the like.

Responsibilities

  • Provides services on customer concerns such as refunds, adjustments, reconciliation, closures, reactivation, issuance of certificate of full settlement where applicable
  • Assists customer with collections service related requests endorsed by customer contact points (Customer Care, Branch Partners, Contact Center, etc.) providing resolution within the agreed turnaround time
  • Retrieves or prepare support documents for filing of legal case for credit card accounts

Qualifications

  • Must possess at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
  • Proficient in using Microsoft Office applications

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Logistics Planner, SCommerce

Shopee, Manila
11 hours ago
About The TeamWe are looking for a detail-oriented and proactive Scommerce Logistics Planner to join our team. In this role, you will be responsible for managing the end-to-end logistical needs of Scommerce inventory movement, ensuring efficient transfers, pickups, and returns. You will play a key role in optimizing our logistics partnerships and planning for future capacity to support the growth...

BANK TELLER (MUNTINLUPA)

Bank of the Philippine Islands (BPI), Manila
1 week ago
The Customer Sales and Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence.Responsibilities Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents Reviewing...

Telehealth Officer | Makati

MedGrocer, Manila
2 weeks ago
About MedGrocerMedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.The Telehealth Officer is a key member of the operations team, responsible for ensuring the smooth and efficient delivery of our virtual care services. This role involves...