Telehealth Officer | Makati
MedGrocer
Date: 6 hours ago
City: Manila
Contract type: Full time
About MedGrocer
MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.
The Telehealth Officer is a key member of the operations team, responsible for ensuring the smooth and efficient delivery of our virtual care services. This role involves coordinating daily activities with healthcare professionals (HCPs), managing escalations, and balancing stakeholder needs. You will use data to identify service improvements and help manage projects to maintain a high-quality experience for our patients and partners.
Why Join MedGrocer?
At MedGrocer, you will have the autonomy to manage engaging projects, from optimizing HCP schedules to implementing operational improvements. Your work in coordinating our telehealth services directly contributes to our purpose of enhancing the health of patients through our digitally-enabled platform. You will achieve this while collaborating with a dynamic team and a wide network of medical experts.
Key Responsibilities
MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.
The Telehealth Officer is a key member of the operations team, responsible for ensuring the smooth and efficient delivery of our virtual care services. This role involves coordinating daily activities with healthcare professionals (HCPs), managing escalations, and balancing stakeholder needs. You will use data to identify service improvements and help manage projects to maintain a high-quality experience for our patients and partners.
Why Join MedGrocer?
At MedGrocer, you will have the autonomy to manage engaging projects, from optimizing HCP schedules to implementing operational improvements. Your work in coordinating our telehealth services directly contributes to our purpose of enhancing the health of patients through our digitally-enabled platform. You will achieve this while collaborating with a dynamic team and a wide network of medical experts.
Key Responsibilities
- Coordinate daily operations with healthcare professionals (HCPs), analyze scheduling demand, and create quarterly HCP schedules.
- Address and resolve escalations from various stakeholders, including HCPs, patients, and corporate accounts.
- Monitor key performance indicators, analyze data to identify process improvements, and prepare client reports.
- Drive the implementation of data-informed solutions and track the completion of project milestones.
- Support the training, development, and engagement of the HCP network.
- Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.
- Medicine Subsidies: Quarterly medicine vouchers for use on our website.
- Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.
- Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.
- Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.
- Preferably with a bachelor's degree in a related field
- Strong organizational and project management skills
- Proficient in data analysis and reporting
- Knowledge in Google Workspace applications
- Must work onsite in Makati City
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