Collections and Dispute Specialist
TapTalent.ai
Date: 1 week ago
City: Pasay
Contract type: Full time
Main Responsibilities
- Monitoring and reporting AR balances
- Performing pre-due and overdue collection activities
- Contacting the customers to obtain payment statuses
- Facilitating the identification and resolution of any customer disputes
- Reconciling open balances and investigating differences between the payments and invoices
- Finding and sending requested documents to the customers
- Participating in conference calls with internal and external stakeholders
- Cooperation with Customer Payments Team to allocate all incoming payments on time
- Raising key and most important topics with the Team Leader
- Collaboration with Team Members in order to solve common and most complex tasks
- Preparing AR overdue reports and root cause analysis
- Good to have experience in collection or customer service - email and phone conversation with customers
- Fluent English
- Team spirit - focus on collaboration
- Attention to details and quality
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