Line Compliance Sr. Supervisor

Basic Function

Responsible for managing and reporting compliance for a business vertical for requirements arising out of Client Contracts, 3rd Party Certifications, Statutory and Regulatory requirements, SOX Compliance and other management driven requirements through internal policies.

Essential Functions

• To partner with Ops to support effective deployment of policies, processes and practices in all Client

• Relationships/Functions to ensure:
• Process improvements by highlighting gaps/ deviations and driving timely and accurate closures;
• Greater efficiency levels within Function/ Client Relationship
• Mitigation of financial / generic exposures
• Compliance with regard to internal/external requirements/ regulations and information security
• standards (ISO Audits, ISG Audits, Internal Audits, BCP Audits, 3rd Party Certifications, SOX
• related requirements – P4P, Attendance, Extra time, etc.)
• 100% preparedness for internal and external Audits

• Plan and schedule Compliance Awareness Related sessions
• Responsible for coordinating the Internal, External & Client Driven Audits and preparation thereof.
• Manage the Documentation and Control requirements for all Level 3 documentation for the vertical.

Education Requirements

Graduate of any course or 2nd year level in College (with relevant experience in compliance or audit)

Work Experience Requirements

1-3 year of relevant working experience out of which at least 1 year in BPO / ITES industry, preferably in Quality/Compliance role