Collections Analyst
Dialpad
Date: 1 week ago
City: Pasig City
Contract type: Full time
About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.
About The Team
Do you have a passion for numbers? Our Finance and Accounting team is dedicated to solving business-critical problems while adapting to our massive growth.
Dialpad’s Collections Analyst will review customer aging reports to follow up on collecting payments from delinquent accounts, prepare statements and account reconciliations to mitigate risks, minimize bad debt exposure and support client relationships to resolve collections related inquiries, as well as, applying cash receipts against open invoice balances. In this role, you’ll combine your analytical skills with your collections experience to help increase our collections and reduce overdue balances.
Dialpad’s collections team plays an essential role in monitoring customer accounts, following up with their A/P departments on delayed payments and other challenges that create friction for customer payments. This team collaborates closely with a variety of other departments across the company to provide financial insights - helping our company operate with frugality.
Your role
As a Collections Analyst, you’ll own your customer account portfolio and help us to achieve our company financial goals. You’ll work closely with the billing, revenue, orders, and customer success teams to review each account to determine the best way to approach the client, and then execute their plan to bring in the maximum amount of timely payments. You’ll also help create and implement new processes to improve our collections strategies. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in a fluid and dynamic environment.
What You’ll Do
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional Development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.
About The Team
Do you have a passion for numbers? Our Finance and Accounting team is dedicated to solving business-critical problems while adapting to our massive growth.
Dialpad’s Collections Analyst will review customer aging reports to follow up on collecting payments from delinquent accounts, prepare statements and account reconciliations to mitigate risks, minimize bad debt exposure and support client relationships to resolve collections related inquiries, as well as, applying cash receipts against open invoice balances. In this role, you’ll combine your analytical skills with your collections experience to help increase our collections and reduce overdue balances.
Dialpad’s collections team plays an essential role in monitoring customer accounts, following up with their A/P departments on delayed payments and other challenges that create friction for customer payments. This team collaborates closely with a variety of other departments across the company to provide financial insights - helping our company operate with frugality.
Your role
As a Collections Analyst, you’ll own your customer account portfolio and help us to achieve our company financial goals. You’ll work closely with the billing, revenue, orders, and customer success teams to review each account to determine the best way to approach the client, and then execute their plan to bring in the maximum amount of timely payments. You’ll also help create and implement new processes to improve our collections strategies. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in a fluid and dynamic environment.
What You’ll Do
- You will monitor your portfolio of customer accounts for non-payments, delayed payments, and other irregularities.
- You will be our technical expert for all queries regarding customer payments and incoming collections on your portfolio.
- You will be able to provide the organization with in-depth collections and cash analysis for your portfolio.
- You will partner with Customer Success, Billing & Management teams to appropriately escalate collection issues related to services, contracts, billing disputes, or customer financial concerns.
- You will help to create and implement new processes to improve our collections strategies.
- You will provide recommendations for process improvements or system integrations that can help streamline analysis.
- You will assist with the implementation of new software to drive collection & cash improvements.
- Applies payments initiated through lockbox, ACH, and wire to respective customer accounts.
- Posts adjustments to respective customer accounts.
- Managing invoice disputes in accounts receivable.
- 2+ years Collection experience in a fast-pace high-growth environment, preferably SaaS company.
- Business or accounting related degree or diploma.
- Fast learner & self-starter with a problem-solving mentality ready to roll up their sleeves and figure out new challenges.
- Accounting software experience including the accounts receivables and cash modules.
- Meticulous attention to detail.
- Strong written and verbal communication skills.
- Intermediate Excel skills (lookups, pivots).
- Ability to work independently and prioritize multiple projects effectively.
- Brings a strong work ethic; takes the initiative and thinks creatively to get the job done.
- Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions.
- Excellent internet connectivity required.
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional Development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Document Controller
SYSTRA,
Pasig City
1 day ago
SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.For 65 years, the Group has been working alongside cities and...
Tier 2 Service Desk Specialist
Connext,
Pasig City
5 days ago
Join Our Team as an IT and Network Support Specialist 2!At Connext Global Solutions, we’re not just about outsourcing — we’re about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and Finance. Now, we’re looking for a dedicated IT and Network Support Specialist 2 to...
Accounts Payable Officer
Acquire BPO,
Pasig City
6 days ago
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place...
