Collection Training Supervisor

About Atome Financial

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:

• Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
• Atome Card: A paylater anywhere card.
• Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders

Overview:

The Training Supervisor for Collections is responsible for managing and leading the training function within the collections department. This includes developing, delivering, and improving training programs that support new hires, tenured agents, and leadership in achieving compliance, performance, and customer service standards.

Key Roles and Responsibilities:

Supervise and Lead Training Team:

Manage a team of trainers, providing coaching, performance evaluations, and development plans.

Training Program Management:

Design, implement, and continuously improve scalable training programs for customers, partners, and internal stakeholders.

Content Development Oversight:

Collaborate with instructional designers to ensure high-quality learning materials, including videos, webinars, guides, and certifications.

Deliver internal training courses based on corporate training materials

Facilitate the transition of new hires from training to production and ensure competency levels are met.

Develop training curriculum, aids, and materials to enhance knowledge of business practices.

Skills and Qualifications:

2 years of experience in training or learning & development, with at least 6 months supervisory or leadership role.

Preferably from BPO, Fintech, Sales, Telco and/or bank industry.

Excellent communication, facilitation, and presentation skills.

Ability to lead, mentor, and motivate a training team.

Proficient in learning management systems (LMS), Google Suite/Microsoft Office, and call center tools.