Collection Agent (Senior)
Cartrack
Date: 2 weeks ago
City: Makati City
Contract type: Full time
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Senior Collection Agent to join our team. Our teams are collaborative, vibrant, fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
Responsibilities
- Organize work list to prioritize by outstanding receivables, risk levels, pay history, and overall customer value
- Analyze accounts receivable information to determine priority.
- Reconcile transactions and accounts
- Resolve any dispute cases to a mutual satisfactory end between customers and the company
- Monitoring of collection status and regularly obtaining and updating the information related to the collection
- Responsible for overdue account management and overdue collection through telephone calls and emails
- Resolves customer billing problems in a timely manner to expedite cash flow and minimize accounts receivable delinquency. This includes issuance of credit memos, documentation support, and other account adjustments as deemed necessary and appropriate
- Collects outstanding accounts receivables through assertive but polite direct telephone contact with customers
- Follow up payment of past due invoices and obtain details of payments from customers
- Graduate of any Accounting / Business Admin / Financial Management courses or related courses
- Efficient with good skills in implementing standard procedures
- Must have a minimum of 5 years of experience in collections handling delinquent accounts or AR/ Finance
- Can work onsite in Makati City, Philippines
- Can work on a day shift schedule
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