Coach/Team Leader | Makati G1
Foundever
Date: 1 day ago
City: Pasig City
Contract type: Full time
Go further with Foundever
Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
Summary of Responsibilities:
- Answer inbound/place outbound calls within guidelines established by the client and contact center management.
- Act as liaison between the Supervisor and in/outbound associates as directed.
- Maintain campaign Knowledge Center as directed by Supervisor.
- Assist in training and coaching in/outbound associates on product/services and campaign changes.
- Perform other duties as assigned.
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