Cloud Concierge Specialist

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Position Summary:

This Cloud Concierge Specialist combines sales and customer service skills to assist Pax8 partners in promoting and delivering Cloud Services to their end customers. This role focuses on building relationships, understanding partner and customer needs, and supporting the sales process with a strong emphasis on excellent service and communication.

This role is based in Makati City, Metro Manila. Employees are expected to work onsite.

Essential Responsibilities (includes, but is not limited to):

• Act as the first point of contact for partners, providing responsive, solutions-oriented support.
• Responding to partner inquiries about product features, pricing, and availability in a timely and professional manner.
• Collaborate with partners to understand their goals and their customer needs to assist them on their journey through the Cloud Solution Sales Cycle.
• Help qualify sales opportunities by gathering initial prospect information and documenting requirements.
• Support the order placement process, ensuring accuracy and providing updates to partners.
• Assist in scheduling and facilitating product demos and presentations for partners and customers.
• Work closely with the broader sales team to meet performance targets and deliver a seamless partner experience.
  
  

Ideal Skills, Experience, and Competencies:

• Previous experience working in a Customer Service based sales role is highly preferred.
• A proactive attitude toward solving problems and identifying opportunities.
• A desire to learn about cloud technologies and the sales process.
• Ability to multi-task and adapt to changes quickly
• Excellent written and verbal communication skills in English are required to effectively interact with partners and customers.
• Ability to communicate professionally by phone and email.
  
  

Why join Pax8?

Well here are a few points of how we value our greatest assets:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! AND YES, the 2 weeks are available from your first day!
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens, and also for tax time too!
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!
• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.
  
  

About Us:

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favourite place to buy cloud products.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice