Clinical Referral Specialist - Incoming (Intermediate) l Onsite l Nightshift

Job Title: Clinical Referral Specialist - Incoming

Work set-up: Onsite and Nightshift

Site: 1880 Building, Eastwood, Libis, Quezon, City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Position Summary:

The Incoming Clinical Referral Specialist is responsible for coordinating and managing all incoming referrals from external providers, health systems, and insurance portals. This role ensures patients are properly scheduled, referrals are documented, and insurance authorizations are obtained as needed. The specialist serves as a key liaison between referring providers, patients, and clinical departments to ensure timely and accurate processing of referrals into the organization.

Key Responsibilities

• Review and process all incoming referrals received via fax, electronic health portals (e.g., EPIC/Leading Reach), or secure messaging.
• Create or update patient charts in the EMR to ensure accurate demographic and insurance information is on file.
• Contact patients to schedule appointments based on the referral and provider availability.
• Communicate referral status and appointment information to referring providers as needed.
• Identify and request missing or incomplete referral documentation, including clinical notes or imaging.
• Determine insurance type and initiate requests for referral authorizations when required (particularly for HMO plans).
• Track and document all referral activity in EMR; update statuses appropriately.
• Collaborate with front office, clinical teams, and insurance verification departments to ensure patient readiness.
• Close referral loops by documenting appointment completion or missed visits.
  
  

Qualifications:

• High school diploma or GED required; associate degree in healthcare administration preferred.
• 2+ years of experience in medical office or referral coordination.
• Strong knowledge of insurance types and referral/authorization requirements.
• Familiarity with EMR systems (e.g., eCW, EPIC, Athena).
• Exceptional communication and patient engagement skills.
• Detail-oriented and highly organized
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply