Clinic and Wellness Lead

Support Services Group (SSG) is a global leader in business process outsourcing (BPO) solutions, delivering world-class customer support and back-office services to clients across multiple industries. With a strong presence in over 10 countries and a commitment to employee well-being,

SSG promotes a culture of care and innovation, ensuring our teams thrive and excel.

We are seeking a dedicated and experienced Clinic and Wellness Lead to manage and oversee wellness programs and health services for employees at our Mandaluyong site. This role requires a proactive leader to ensure the effective delivery of clinic operations and wellness initiatives while fostering a culture of health, safety, and well-being across the organization.

Key Responsibilities:

Clinic Management:

• Supervise and ensure smooth daily operations of the on-site clinic, including staff scheduling, service delivery, and compliance with regulatory requirements.
• Maintain accurate medical records and ensure confidentiality of employee health information.
• Coordinate medical services such as consultations, first aid, emergency care, and referrals to external healthcare providers.

Health & Wellness Initiatives:

• Design, implement, and monitor wellness programs that promote physical, mental, and emotional well-being for employees.
• Organize health awareness campaigns, fitness activities, stress management workshops, and other wellness initiatives.
• Provide expert guidance on health trends and employee wellness best practices to enhance engagement and productivity.

Compliance & Reporting:

• Ensure compliance with occupational health and safety regulations, including medical protocols and other regulatory guidelines.
• Prepare regular reports on health and wellness program effectiveness, clinic activities, and key health metrics.

Employee Support & Engagement:

• Act as a key point of contact for employee health concerns, providing compassionate support and guidance.
• Foster a supportive environment that prioritizes employee well-being and work-life balance.

Qualifications:

• Bachelor’s degree in Nursing, Healthcare Management, or a related field.
• Valid professional healthcare license (e.g., Registered Nurse) in the Philippines.
• At least 3 years of experience in clinic management, corporate health services, or wellness program development.
• Strong knowledge of occupational health and safety regulations.
• Excellent organizational, communication, and leadership skills.
• Proficient in MS Office Suite for reporting and program management.
• Experience in the BPO or contact center industry is preferred.
• Certification in health and wellness coaching or program management is a plus.
• Familiarity with mental health programs and employee assistance initiatives.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and growth
• A dynamic and supportive work environment
• Comprehensive wellness programs and initiatives

Support Services Group (SSG) is a global leader in providing business process outsourcing (BPO) solutions for customer support, technical assistance, and back-office functions. We are committed to delivering world-class service and innovative solutions that drive client success.