Client Technology Representative I - French
CWT
Date: 2 weeks ago
City: Taguig
Contract type: Full time
Purpose of the Role
With direct supervision provides entry-level, Level 1 technical support for applications and infrastructure services for CWT clients. Troubleshoots and resolves technical issues and escalates if required. Completes a limited range of tasks and follows detailed instructions for routine work.
Main Responsibilities
Qualifications:
With direct supervision provides entry-level, Level 1 technical support for applications and infrastructure services for CWT clients. Troubleshoots and resolves technical issues and escalates if required. Completes a limited range of tasks and follows detailed instructions for routine work.
Main Responsibilities
- Provides timely responses to first level technical issues via phone calls and emails
- Manages client inquiries and accurately documents incidents via online case management tool
- Performs troubleshooting to diagnose root cause and resolve issue quickly and effectively
- Performs testing to ensure that solution was successful
- Responds to client inquiries within SLA targets
- Escalates more complex issues to 2nd level support
Qualifications:
- Good communication skills, both written and verbal in French and English Language
- Skill development ability for delivery of IT support including business software applications.
- Ability to ask open-ended questions and active listening
- Ability to perform basic troubleshooting
- Strong customer service skills
- Ability to work in a global, multicultural environment
- Flexible to work in rotational shifts
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