CLIENT SUPPORT SPECIALIST

We are seeking a full-time Client Support Representative to report to its Client Support Team in White Plains, NY.

Job Responsibilities include:

• Answering Client support issues and working with clients via phone, connected session, and email.
• Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors
• Documentation and follow up: Recording issues using designated software tools, completing next steps, and following through resolutions.
• Communication: Providing technical expertise with Clients and being an excellent communicator, both written and verbal
• Collaboration: Building rapport and working with clients and others to engage clients.
• Interaction with: Quality Assurance, Development, Account management, other team members, and management
• Proactive improvements: Identifying and resolving potential issues before they become critical, and proposing improvements to enhance team effectiveness
• Building SQL queries for data analysis
• Helping write and optimize in-application SQL statements and queries
• Using data, generating and interpreting results to most accurately and quickly resolve issues
• Controlling data quality and providing remedial actions
• Assisting in the management of product provisioning, installation, and maintenance internally and with Clients
• Working with Clients to create, program, deploy, and test Client documents within the software application
• Preparing documentation and writing articles to publish in the client facing Knowledge Base
• Handling common database procedures such as upgrade, backup, recovery, and migration
• Performing application and database testing
• Becoming expert in the configuration and use of WeSuite software and supporting tools and systems
  
  
  

Relevant Experience:

• 3 years plus direct enterprise software application customer support
• Troubleshooting and resolution of issues
• SQL Server and database management
• Writing SQL queries
• Microsoft Windows environment
• User of Microsoft TFS
• Crystal Reports
• Use of Zendesk
  
  
  

Skillsets Required:

• SQL Server and database management
• SQL queries
• Excellent communication skills both written and verbal
• Data interpretation
• Zen Desk experience a plus
  
  
  

Working Conditions:

• Work setup: Fully remote
• Working hours: Eastern Time Zone, Monday to Friday
  
  
  

About The Company

Outsource Accelerator is the trusted source for independent information, advisory and expert

implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer

the worlds leading aggregator marketplace for outsourcing. We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.