Client Support Manager

Why join Safeguard Global?

We want to help you “Work in Any Way” - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work.

Our roles aren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for A Job That Works for You.

The role in a nutshell:

The Client Support Manager is a key role in ensuring that our Client Support Team delivers an exceptional experience for our clients.

This exciting role will be responsible for supervising, guiding, and motivating a team focused on our client experience. You will be there to encourage colleagues to work together and ensure they’re delivering an exceptional client experience.

How you will make a difference:

• Responsible for Client experience and satisfaction to retain business and grow opportunities. As part of the Customer Service Leadership Team, establish and develop processes to enhance the client experience. Act as escalation point to manage Client escalations & expectations.
• Responsible for team members, with review/approval responsibility for assigned Customer Service operations activities.
• Manages the growth and success of the team. Highlights training needs and provides coaching. Hold regular team meetings to review successes and challenges. Complete employee evaluations.
• Plan, schedule, and review workload and team capacity to make sure targets are being met on a cost-effective basis. Listen to team members’ feedback and resolve any issues or conflicts. Plan and organize team building activities
• Measure, report & hold the team accountable for key performance indicators (KPIs), set quarterly objectives for the team aligning with department goals. 
• Work with the Sr Operations Manager to develop the GEO Client Support model to be scalable in line with budget target. Assist with special projects as assigned.
  
  

What will give you an advantage:

• At least 2 years of experience as a manager in Customer Service
• Experience of managing people across different countries. Outstanding customer service and interpersonal skills
• Be able to plan and manage at both a strategic and operational level. In-depth knowledge of performance metrics, KPI driven
• Critical thinker and problem-solving skills
• Strong analytical skills and attention to detail
• Sense of ownership and pride in your performance and its impact on company’s success
  
  

Who we are and what we do:

Safeguard Global is….Global! With offices worldwide, we help 1500+ companies hire, manage, and pay employees in 170+ countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing folks from around the globe.

Our Global Benefits 

• Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.  
• Bonding Leave: Enjoy paid leave to bond with your new family member.  
• 2 Charitable Days: Contribute to causes you believe in.  
• Reward & Recognition Program: Be rewarded for your success and championing our values.  
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. 
  
  

Why become a Guardian: 

• International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.  
• Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. 
  
  

Next Steps: 

To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time. 

Welcome to the Future of Work!

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.