Client Support Coordinator - Distribution (APAC)

FUGA provides forward-thinking music distribution, technology, and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Beggars Group, Epitaph, Naxos, and Ninja Tune, FUGA is the world's leading full-service B2B music distributor.

FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, and Amazon Music while helping them get the most from their music, whether that's with award-nominated label services, industry-leading revenue accounting, or using FUGA's suite of best-in-class products.

We are currently looking to grow our Client Support team. This is an excellent entry-level position for someone looking to kick-start their career in the music distribution and technology space. Although this is a junior role, our Client Support team employs people at multiple levels of seniority beyond that, so this position will set you up for growth opportunities.

What You Do

Reporting into the Client Support Manager - Distribution (APAC), key responsibilities will include:

• Supporting our global Distribution Support team in their daily tasks
• Acting as a first point of contact for our clients and digital service providers
• Providing email support via Zendesk
• Investigating, troubleshooting and solving technical and content-related issues
• Escalating issues where appropriate and communicating effectively with the Client Support Operations team in our HQ (Amsterdam) as well as in our other offices around the world
• Checking the quality of, editing and researching musical releases from our clients in accordance with expected criteria
• Creating support documentation, training guides and procedures
• Testing software improvements and bug fixes
• Working with our development teams to feedback on internal updates and new features to a wide client base
  
  

Who You Are

• Demonstrable experience in a client facing role in a (music) tech company
• A clear passion for music and an affinity with the online music industry
• Data driven - knows how to analyse data and put this to use to benefit efficiency
• Customer and detail-oriented
• Strong communication skills on an international level
• An analytical approach to problem solving
• Desire to work in a tech-savvy environment and develop new skills
• Hard-working, organised and able to prioritise multiple tasks
• Operates well in a team and is comfortable working with an agile management process
• Excellent written and verbal communication skills in English
  
  

Who We Are

• FUGA is an innovative music and tech company with strong ambitions
• Global mindset, local presence. FUGA's head office is in Amsterdam, and additional locations include Berlin, Bogotá, Buenos Aires, Jakarta, London, Los Angeles, Manila, Medellín, Melbourne Mexico City, Milan, Mumbai, New York, Paris, Rio de Janeiro, Rome, São Paulo, Seoul, Singapore, Stockholm, Sydney and Tokyo
• An international business environment, made up of colleagues and clients around the world with diverse backgrounds in music and tech