Client Support Analyst

DICE205 Digital Corporation


Date: 1 day ago
City: Mandaluyong City
Contract type: Full time
  • Assist in fulfilling requests and resolving issues in coordination with the internal production team as applicable.
  • Inform request status to client and manage their expectations.
  • Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
  • Perform maintenance work involving updating and uploading website contents and assets Monitors live systems by the company and perform any necessary preventive maintenance work
  • Develop working knowledge on live systems
  • Communicate with internal senior management periodically on client implementation status updates
  • Evaluate requirements of end users if change request or within scope of maintenance contracts in collaboration with project management team
  • Build and maintain strong relationships with colleagues, clients and partners
  • Handle the dedicated deployment for systems for rollout. This includes direct coordination with brands and stores, ensuring a smooth and efficient onboarding process, and providing initial support. Focus on effective communication, timely execution, and strong collaboration to ensure the successful implementation.

Minimum Qualifications

  • Must be a graduate of any 4-year business or IT course, fresh grads are welcome
  • Diligent
  • Willing to learn
  • With very good communication skills
  • With pleasing personality
  • Has Good written and spoken english
  • Has great attention to detail and easy to train
  • Candidates with experience in support for system deployment or digital transformation projects is a plus.

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