Client Support Analyst
DICE205 Digital Corporation
Date: 6 days ago
City: Mandaluyong City
Contract type: Full time
Request Fulfillment
- Manage client requests and issues, coordinating with internal teams to ensure timely resolution.
- Ensure all requests are logged and tracked through the appropriate systems to maintain visibility and accountability.
- Verify that client requests are within scope and escalate out-of-scope items as needed.
- Perform website content updates and monitor live systems for any necessary preventive maintenance.
- Ensure content accuracy and alignment with client specifications before deployment.
- Respond proactively to system alerts to prevent downtime or disruptions.
- Continuously enhance your understanding of live systems and client specific processes.
- Stay updated on system updates, changes, and best practices to enhance support quality.
- Share knowledge with team members to improve collective expertise.
- Bachelor’s degree in Information Technology, Business Administration, or a related field.
- 1 years of experience in client support, IT support, or a similar role.
- Familiarity with content management systems, ticketing tools, and IT support processes.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple requests and issues simultaneously.
- Demonstrated ability to work in a team, adapt to changing environments, and maintain a positive attitude
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