Client Success Coordinator - Freelance, Remote

Department: Boutique Client

Location: Philippines

Compensation: $5.00 / hour

Description

About the Client
Our client is a premier luxury home staging company based in Chicago and the North Shore area. With over 20 years of industry experience, they specialize in transforming high-end properties through sophisticated interior design and strategic staging for successful real estate sales.

Why does this role exist?
We are seeking a Client Success Coordinator to provide comprehensive support across client relations, project coordination, and administrative operations. This role is essential for ensuring smooth client communication, efficient project management, and maintaining high-quality service standards throughout the staging process.

The Impact you’ll make

Client Relations

• Guide clients through the staging process


• Provide regular updates on staging progress


• Manage client communication and follow-ups


• Assist with consultations and previews


• Handle client onboarding process

Project Coordination

• Coordinate scheduling of staging projects


• Manage transportation setup and logistics


• Track pricing details and project deadlines


• Monitor signed contracts and follow-ups


• Coordinate with staging teams

Marketing Support

• Assist with client referrals and testimonials


• Contribute to company's marketing efforts


• Document client correspondence


• Maintain up-to-date records

Administrative Support

• Process and edit proposals using templates


• Handle QuickBooks invoicing and billing


• Manage CRM system and documentation


• Assist in scheduling meetings


• File and organize documents

Skills, Knowledge and Expertise

Required:

• Strong organizational skills


• Client service experience


• Attention to detail


• Proactive approach


• Proficient in TeamFlow


• Proficient in Honeybook CRM


• Proficient in Canva design and usage


• Experience with FilesCloud (preferred)


• Basic QuickBooks knowledge (preferred)


• Strong written and verbal communication skills


• Experience in project coordination


• Ability to manage multiple priorities


• Experience in administrative support


• WFH Set-Up:
  
  
  
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  
  
  • Internet speed of at least 40MBPS
  
  
  • Headset with an extended mic that has noise cancellation and a webcam
  
  
  • Back-up computer and internet connection
  
  
  • Quiet, dedicated workspace at home
  
  
  
  
  
  

Your Superpowers:

Technical Skills:

• TeamFlow proficiency


• Honeybook CRM


• FilesCloud


• Canva


• QuickBooks


• Dubsado (training provided)


• Asana (training provided)

Soft Skills:

• Client communication


• Problem-solving


• Time management


• Detail-oriented


• Project coordination

You should apply if…

• You excel in client relations


• You're highly organized


• You're detail-oriented


• You're tech-savvy and quick to learn new systems


• You have strong written and verbal communication


• You're comfortable in a fast-paced environment

What to expect...


Work Setup:

• Remote position


• Must have a reliable internet connection and a quiet workspace


• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• Monday to Friday, 11 AM to 1 PM CST (Central Standard Time).


• 10 hours per week

Compensation:

• $5 per hour


• No benefits package included

Benefits