Client Solutions Manager(Growth Market), Philippines

Responsibilities

ByteDance is a part of a global internet technology group operating a range of content platforms, including TikTok, that inform, educate, entertain and inspire people across languages, cultures and geographies.

About Us

Our team at helps to nurture and grow the market accounts by focusing on providing high touch point client service as well as education on products and solutions thereby supporting the clients achieve their goals for both performance and branding objectives. The team works closely with cross functional teams in providing the best solutions to the mid market clients in terms of both product knowledge expertise as well as vertical insights.

Responsibilities

• Analyze advertising campaign's performance data to offer mid market clients data-driven business insights
• Manage and grow post-sale client relationships of both branding or performance marketing product offerings by monitoring and analyzing ad campaigns, and proactively taking initiative to improve results and up-sell
• Drive education on ad products & updates and share company best practices as relevant to client or agencies' business
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
• Spot growth opportunities for mid market clients via regular performance analysis and escalate business growth findings to all cross functional teams
• Improve product feature adoption and consistently drive product improvement from market feedback with product and go-to-market strategy
  
  

Qualifications

Minimum Qualifications

• 3-5 years of experience in account management/client services roles in digital marketing
• Experience in managing performance clients or agencies in either SMB or Mid Market sector
• Experience managing performance advertisers with a deep understanding of their challenges
• Proficient in campaign management, setting up and optimization
• Ability to analyze data and identify insights to assess campaign performance
• Understanding of measurement tools like Brand Lift Studies, MMP, pixel implementation and basic troubleshooting knowledge
  
  

Preferred Qualifications

• Proactive attitude with excellent data analytical skills in excel
• A growth mindset with strong commitment to continuous learning and improvement
• E-Commerce marketplace experience is a plus
  
  

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.