Client Solution Lead(Growth Market), Philippines

Responsibilities

Company Introduction

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Team Introduction

Our team comes from SEA Regional Business, Global Business Solutions.

We partner with key market partners across the Southeast Asia region to drive their user growth and marketing strategy by owning and implementing customised marketing and measurement solutions, ad tech integration and platform innovation.

Responsibilities

• Drive scalable and sustainable growth for high potential Mid-Market portfolio of clients
• Formulate a strategy to unlock key verticals by identifying high value initiaves that will accelerate adoption of Ad Solutions to solve for their business objectives
• Spot opportunities for clients within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns
• Drive strategic pivots where necessary to effectively respond to market shifts and business priorities
• Aligning with Brand Partnership Growth teams on account plans and building actionable next steps for execution across the year
• Identifying business priorities based on market landscape, client mix, vertical, product adoption and revenue data alongside Brand Partnerships Leads and Client Solutions Country Leads
• Build and Lead a high performing team comprised of Client Solutions Manager through effective performance management and coaching to support attainment of business objectives
• Educate the team on brand building, media solutions, performance marketing, market/vertical knowledge to level up their consultative selling skills and troubleshooting
• Maintaining a birds eye view on priorities and necessities during client business reviews and audits, working with the Client Solutions Managers on coming up with appropriate narratives and solutions
• Drive more self-sufficiency within the Client Solutions team by optimising operational efficiencies, supporting task prioritisation and adoption of automation
• Being willing to dive in and support campaign management and optimization where required
• Lead engagement and relationship building with senior clients
• Establishing collaborative partnerships internally with cross-functional teams
• Deepening trusting relationships with Brand Partnerships teams for mutually beneficial outcomes
  
  

Qualifications

Minimum Qualifications

• Experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology
• Minimum 5 years of people management experience
• Solid understanding of media landscape, brand building, performance marketing, and marketing as a whole
• Deep knowledge of mid market business
• Proven track record of building a profitable book of business
• Strategic thinker with experience identifying and leading initiatives to drive business performance and operational efficiencies
• Ability to gather, analyze and present data to identify insights around the state of the business and build actionable next steps to improve performance
• Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge
  
  

Preferred Qualifications

• E-commerce, D2C, and Creative Strategy experience is a plus
• Proactive, positive and exemplifies a growth mindset
• Highly organized, confident and self motivated individual that is equally comfortable supporting team members and communicating with senior stakeholders
• Excellent communicator and presenter, with good interpersonal skills
• Flexible team player who navigates a fast-paced and often ambiguous environment well
• Able to travel where required
  
  

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.